Speak to us online Pilot. This solution is certainly not available

Speak to us online Pilot. This solution is certainly not available

This really is a new solution. For urgent bikerplanet desktop support please call 116 123.

If calling is not for you personally, as time goes on, you’ll be able to use our real time internet chat to keep in touch with a Samaritan in realtime.

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Chat online

The service isn’t available

Give us a call any right time at no cost on 116 123

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The fastest option to get in contact with us continues to be to give us a call on 116 123.

What are the results whenever you speak to us online?

You’ll join the waiting room

With this page, keep you updated we’ll in your delay time. If you prefer, you could start composing very first message.

You kind, we pay attention

After the talk has begun, a Samaritan will tune in to both you and allow you to talk using your issues, concerns and problems.

You are given by us area become yourself

We will concentrate on your thoughts and feelings, that will make inquiries that will help you explore how you feel.

We will not inform you list of positive actions

We will not make choices for your needs, our advice or viewpoints aren’t necessary for the talk.

Our brand new web talk service assists you to talk to a Samaritan on the web.

Sometimes typing can become more comfortable than speaking; often chatting in the phone just isn’t a choice.

Our trained volunteers will read your messages and react in realtime, assisting you to function with what’s in your concerns.

We won’t judge or inform you what you should do – regardless of your spelling, punctuation or the method that you express your self. In addition need not be suicidal to have in contact.

Anything you’re going through, a Samaritan will face it to you.

The fastest method to obtain is in contact continues to be to give us a call 100% free on 116 123

We’ve created a pilot web talk service. For the time being, we’re operating the internet talk at a scale that is small meaning it is unavailable to every person yet.

Even as we feel prepared, and confident we could supply a regularly top quality solution, we’ll launch the net talk with everybody else – and expand its opening hours.

More info on our services that are listening

Just just just What would you suggest by ‘pilot’?

By ‘pilot’ we suggest a scale that is small very very very early type of our web talk service. After a large amount of research and evaluation, we’ve decided the pilot variation is prepared, and volunteers will be ready to begin, but we’re nevertheless learning and enhancing.

After the pilot is finished, we’ll train more volunteers while making the internet talk offered to every person, exactly like our phone service that is listening.

Why can’t I access this service?

Now the internet talk is not offered to every person. Whether you do or don’t get usage of the net talk is set completely at random. We realize this could be discouraging.

We’re starting small in order that we now have time for you to train our volunteers, and maintain the quality of this internet talk solution up to feasible.

Our phone paying attention solution has been operating for 60 years. We should result in the internet chat just as good, so we’re using it detail by detail.

When we’re confident and prepared, we’ll make the net chat service open to everybody – and expand its opening hours.

You’ll give us a call any moment, time or evening, 100% free on 116 123. And if you like to create your emotions out it is possible to e-mail us at [email protected]

I’ve been disconnected, just what performs this mean?

You may have lost your net connection. We will make an effort to reconnect you for approximately 2 moments. You now’ll back be taken into the waiting room. When you can, make an effort to get somewhere with good access that is internet.

Will this be around once again in future?

Yes. At this time, we’re running this tiny scale pilot to test the technology and learn the maximum amount of even as we can by what you want on the internet talk service.

When we’re confident and prepared, we’ll make the net talk service open to everyone else, exactly like our phone service that is listening.

exactly How quickly are you going to react?

Your wait time shall differ – you can observe our forecast before beginning a chat ( ag e.g. ‘35-45 minutes’). When you join the ‘waiting room’ we shall keep upgrading our forecast for your needs.

Throughout the pilot we’re hoping to find out about exactly just what wait times to anticipate and just how to help keep them as little as feasible; many thanks for bearing with us until then.

As soon as a volunteer to your conversation begins, they’re going to react in genuine time for you to your communications.

The fastest solution to make contact with us continues to be to give us a call free of charge on 116 123.

Is it ongoing solution confidential?

Yes, except for in a few circumstances where our policies means we may tell somebody. You can easily find out more about once we might do that

Exactly exactly exactly What information do you realy gather and exactly why?

To be sure we protect our web chat volunteers from threats and punishment, we do monitor some technical information regarding the devices that access our solution. This consists of things like which browser you utilize ( ag e.g. Firefox or Google Chrome) and also the types of unit you contacted us from ( e.g. a mobile, laptop computer or tablet).

These records means we are able to inform in the event that exact same unit has been accustomed deliver improper communications, or perhaps is getting used to make contact with the solution usually over a short span of the time.

We can best support them if we become concerned about the way a device is being used, a message will appear encouraging the user of that device to call our Caller Support team to discuss how.

I’m worried some body might find the internet chat back at my laptop or phone

It is possible to turn fully off notifications at any time by simply clicking ‘Notification settings’ towards the top of the internet talk screen.

A push notification from our internet talk service will only ever show the writing: ‘Your talk is ready’, ‘Please follow this link to begin’ and ‘samaritans.org’ alongside a picture that is small of message bubbles. It will not ever show your communications or communications from us. an audio alert could make a generic notification noise.

Alongside switching down notifications from us on your own unit, you are able to delete the pages through the Samaritans website you’ve checked out from your own web browser history. You can even delete snacks and clear web chat permissions, which show you’ve been on our web chat site. Read instructions for just how to try this.

It is possible to start a ‘private browsing’ screen, which will not show through to your web browser history, for future pages you go to. Read instructions on the best way to delete pages from your own history and start a private web browser.

Is calling you free?

We shall never ever request you to spend us for making use of this solution. You may incur a cost if you pay for your internet on a usage basis.

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